Voyage Consulting LLC

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IT Support Specialist - Connectivity Support (Remote Southwest USA) Los Angeles, CA $35 ‒ $40 Hourly

Job Title: IT Support Specialist - Connectivity Support

Location: Primarily Remote – Some travel to sites as needed – Must be local to Los Angeles, CA or Phoenix, AZ 

Period: 01/05/2026 to 08/31/2026 – potential for extension

Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)

Rate: $35 – $40/hr

Contract Type: W2 only


Scope of Services:The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.  Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

Role, Responsibilities, and Deliverables:

  • Monitor e-mail, web and phone intake channels to respond to customer inquiries
  • Answer product related questions including implementation and troubleshooting
  • Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
  • Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

Education & Experience:

  • Associates degree in IT-related fields
  • Minimum of 3 years of experience
  • Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
  • Competent in cloud network and server utilization practices
  • Proficient in cybersecurity practices
  • Familiar with common firewall resolution practices
  • Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
  • Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
  • Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
  • Ability to leverage and/or engage others to accomplish tasks and projects
  • Multitasks, prioritizes and meets deadlines in a timely manner
  • General understanding of sales, customer service and consulting functions
  • Strong organizational and follow up skills
  • Excellent verbal and written communication skills and attention to detail
  • Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
  • Familiarity with Salesforce CRM
  • Previous experience in medical facilities, with customer facing support

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Senior Project Manager – SAP Implementation Remote - Chicago, IL $100 ‒ $110 Hourly

Job Title: Senior Project Manager – SAP Implementation
Location: Preference given to candidates in Indiana, Kentucky, Maryland, Ohio, Pennsylvania, or Virginia
Remote: Open to remote with travel, but schedule could be alternating 4 days onsite, 6 days remote.

Period: 01/05/2026 – 08/31/2026 (strong likelihood of extension through December 2026)
Hours/Week: 40 hours
Rate: $100 – $110/hour
Contract Type: W-2 only, no visa sponsorships or subcontracting


Scope of Services:
The Senior Project Manager will be responsible for overseeing and managing all aspects of the SAP implementation within the Work and Asset Management program for a utilities client. This role requires a strategic and hands-on approach to project management, ensuring that all project phases from planning through execution are completed on time, within scope, and within budget. The Senior Project Manager will collaborate with cross-functional teams, manage risks and issues, facilitate stakeholder engagement, and ensure smooth integration of SAP systems into the existing infrastructure.


Role, Responsibilities & Deliverables:

1. Project Planning and Execution

  • Lead the development of the project plan, including detailed timelines, deliverables, resources, and milestones for the SAP implementation.
  • Oversee and manage the execution of all project phases, ensuring they are completed on time and within budget.

2. Stakeholder Management and Communication

  • Coordinate and engage with internal and external stakeholders, ensuring alignment of goals, expectations, and project deliverables.
  • Provide regular updates on project progress, issues, and risks to senior leadership and key stakeholders.

3. Risk and Issue Management

  • Identify potential risks and issues early in the project lifecycle, developing mitigation strategies and ensuring effective resolution.
  • Maintain a risk register and track the status of project risks, adjusting the plan as needed.

4. Resource Management

  • Allocate and manage resources, ensuring the project has the necessary support at each stage.
  • Monitor the performance of internal and external teams, ensuring adherence to project timelines and quality standards.

5. Budget and Cost Control

  • Manage project budgets, ensuring efficient allocation of resources and adherence to financial constraints.
  • Track project expenses and manage costs effectively to avoid budget overruns.

6. Quality Assurance

  • Ensure the highest quality standards are adhered to across all project deliverables.
  • Coordinate with quality assurance teams to monitor and validate that the system implementation meets the expected criteria.

7. Project Reporting and Documentation

  • Develop and maintain comprehensive project documentation, including progress reports, status updates, and lessons learned.
  • Ensure that all project documentation is up to date and accessible to all stakeholders.

8. Change Management Support

  • Collaborate with the Change Management team to ensure that the project supports effective user adoption and minimizes resistance to new systems and processes.

Required Experience:

  • Minimum of 7-10 years in project management, particularly for SAP or other enterprise software implementations.
  • Proven experience in managing large-scale ERP system implementations, with a focus on SAP.
  • Experience managing complex projects in a Work and Asset Management program or similar industry, ideally in utilities.
  • Strong background in managing cross-functional teams, vendor relationships, and stakeholder engagement.
  • Experience in utilities, specifically electric energy, is a plus.

Key Skills:

  • Project Management Expertise: Deep understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches.
  • Stakeholder Management: Ability to engage and manage relationships with stakeholders at all levels, from executive leadership to project teams.
  • Risk and Issue Management: Strong ability to identify, assess, and mitigate project risks and issues.
  • Budget Management: Experience with budget planning, tracking, and financial oversight for large-scale projects.
  • Communication Skills: Excellent verbal and written communication skills, able to convey complex information to diverse audiences.
  • Leadership: Ability to lead and motivate cross-functional teams to achieve project success.
  • Problem-Solving: Strong analytical skills, with the ability to identify problems, develop solutions, and drive execution.
  • Experience with ServiceNow, Salesforce, and/or Lemur: Experience with these platforms is a plus.

Education & Certifications:

  • Education: Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
  • Certifications: SAP Certification (preferred).
  • Project Management Professional (PMP) or Agile Certification is a plus.

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